1. Services
Royal Chauffeur offers (a) professional drivers who drive your own vehicle and (b) cars with chauffeur, for the hours, routes and prices confirmed at booking.
2. Bookings
A booking request is not confirmed until we confirm it by WhatsApp, phone or email. Prices shown on the website are starting rates; the final fixed price is confirmed before your trip.
3. Packages and pricing
Car rentals are offered in 5-hour and 10-hour packages within the city. Extra hours are charged pro-rata. Travel outside Dubai may include an additional surcharge, shown on each car. Driver-only plans are charged per ride, per hour or per period as listed.
4. Cancellation policy
Free cancellation up to 6 hours before the scheduled pickup. Later cancellations or no-shows may be charged a fee up to the first hour's rate.
5. Customer responsibilities
For driver-only services you must provide a roadworthy, insured vehicle. You are responsible for any traffic fines caused by illegal use of the vehicle outside the driver's control. Smoking and illegal items are not permitted in our vehicles.
6. Waiting time
Up to 60 minutes of free waiting is included for airport pick-ups. Other waiting time may be charged at the hourly rate.
7. Payment
Payment is made in cash or by card to the driver, or by bank transfer when arranged in advance.
8. Liability
We take every precaution for your safety and are insured as required by UAE law. We are not liable for delays caused by traffic, weather or events beyond our control.
9. Contact
For questions about these terms, contact [email protected] or +971559359407.